*Please note that to ensure the safety and wellbeing of staff, and minimise any possible spread of COVID-19, all returning and incoming deliveries will now be quarantined for 24 hours before being processed. We apologise for any inconvenience this may cause and will process all returns as soon as possible.
We are happy to offer a store credit, on products you’ve purchased from us – simply contact us within 14 days of your order date.
*excludes services, packages, evouchers, vouchers and gift cards
Change of Mind
If you’ve had a change of heart about an item you have ordered, we’ll need to receive it back to us unopened and unused, in the original packaging.
Faulty Item
If the item you have received is faulty, please contact us with a detailed description of the product fault, and a photo if possible.
Allergy Return
In the rare instance you’ve had an allergic reaction to a product, please take a photo of the reaction and discontinue use of the product immediately.
Allergy returns must be less than 20% used upon arrival back with us.
Incorrect Item/Damaged on Arrival
If you have received an item that isn’t what you ordered, or it arrived damaged, please take a photo and contact us within 7 days of delivery.
Please don’t dispose of the item until we’ve had a chance to chat with you!